Cargo Operations Officer / Aircraft Load Controller

Job description:

• Managed cargo bookings and coordinated shipment movements to ensure smooth cargo flow and on-time flight departures.

• Planned and optimized aircraft cargo allocation, ensuring compliance with weight and balance requirements while maximizing aircraft utilization.

• Coordinated cargo loading and unloading activities with ramp, warehouse, and flight operations teams to support efficient aircraft turnaround and operational schedules.

• Supervised handling arrangements for oversized, urgent, temperature-controlled, dangerous goods, and high-value cargo shipments in accordance with safety and regulatory requirements.

• Monitored cargo acceptance, build-up, and loading processes to ensure operational accuracy and service quality.

• Responded to customer and operational inquiries regarding shipment tracking, cargo discrepancies, irregular operations, and offloaded cargo, providing timely resolution and updates.

• Managed cargo operations for Boeing 747 freighter aircraft, including load planning, cargo distribution, and coordination with ground handling teams to ensure safe and efficient aircraft loading.

• Ensured compliance with airline, airport, and international aviation regulations related to cargo handling and transportation.

• Collaborated with internal stakeholders and external partners to maintain service reliability and meet customer delivery commitments.

Job Requirements

• Minimum 3-5 years of experience in air freight, cargo operations, or airline cargo handling.

• Strong working knowledge of air cargo processes, including cargo acceptance, load planning, aircraft loading, shipment tracking, and irregular cargo handling.

• Established working relationships and effective communication with major ground handling agents such as SATS and Dnata.

• Experience handling cargo operations for wide-body aircraft, preferably Boeing 747 freighter operations.

• Familiarity with handling special cargo, including oversized, temperature-controlled, dangerous goods, and high-value shipments.

• Ability to coordinate effectively with airlines, ground handlers, warehouse teams, and operational stakeholders in a fast-paced environment.

• Strong problem-solving skills and ability to manage operational disruptions and customer inquiries.

• Willingness to work extended hours, shifts, weekends, and public holidays when required to support operational demands.

• Able to perform under pressure while maintaining high standards of safety, compliance, and service quality.