Care Planning & Quality Assurance Officer (UK Healthcare)

About Us:

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

Job Purpose

The Care Plan & Quality Assurance Officer is responsible for developing care plans from the ground up, completing comprehensive risk assessments, maintaining accurate records within the Access system, and conducting structured quality assurance calls with service users.

This role works closely with the Registered Manager to ensure care plans and risk assessments are accurate, up to date, and compliant with regulatory standards. All risk assessments completed by the post holder will be reviewed weekly by management.

Key Responsibilities

Care Plan Development

• Develop comprehensive, person-centered care plans based on initial assessments and referral information
• Ensure care plans reflect each individual's needs, preferences, goals, cultural considerations, and communication requirements
• Collaborate with the Registered Manager to review, finalize, and approve care plans
• Update care plans promptly when service user needs change
• Ensure consent documentation is properly completed and recorded

Risk Assessment Management

• Conduct detailed risk assessments including falls, moving and handling, nutrition, skin integrity, environmental, and behavioral risks
• Ensure risk controls are clearly aligned with care plan interventions
• Submit completed risk assessments for weekly management review
• Escalate high-risk concerns immediately when identified

Documentation & System Management

• Maintain 100% accurate electronic records within the Access care management system
• Monitor review schedules and ensure records are updated on time
• Conduct monthly file audits to maintain documentation quality
• Ensure full compliance with data protection and confidentiality standards

Service User Quality Assurance

• Conduct structured quality assurance calls with service users and/or their representatives
• Accurately record feedback within the system
• Identify patterns or concerns and escalate them to management
• Produce service user satisfaction summary reports every two weeks

Reporting & Governance

• Provide weekly updates and reports to the Registered Manager
• Support preparation for CQC inspections and regulatory reviews
• Maintain documentation that is audit-ready at all times

Essential Qualifications

• Registered Nurse (RGN, RMN, or RNLD) or Degree in Health & Social Care, Social Work, Public Health, or a related field
• Evidence of ongoing professional development

Essential Experience

• Minimum 3 years experience in health or social care
• Experience developing care plans from scratch
• Experience conducting comprehensive risk assessments
• Experience working in a highly regulated environment
• Experience using electronic care management systems

Essential Skills & Competencies

• Highly organized with strong attention to detail
• Excellent documentation, analytical, and reporting skills
• Ability to manage 70+ service user files efficiently
• Strong communication and report-writing abilities
• Ability to prioritize workload and meet deadlines
• Sound professional judgement and ability to escalate risks appropriately

Work Schedule: Monday to Friday, 5:30 PM - 1:30 AM Manila Time

Work Set-up: Work From Home (must have at least 20 MBPS Internet speed connection at home)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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