Care Plan Specialist (US Hours)

Work From Anywhere in the Philippines

Work Schedule: PST | 9:00 AM - 6:00 PM (Monday-Friday, flexible for urgent patient inquiries)

Compensation Range: $1200 - $1,400 USD/month based on experience

A fast-growing US healthcare provider specializing in personalized treatment for patients with chronic headaches and migraines is looking for a Care Plan Specialist to manage patient care plans and guide patients through their treatment journey.

The team blends clinical expertise with a patient-first approach, delivering compassionate, specialized, and ongoing care designed to improve quality of life. Care is high-touch and continuous, with every patient supported across the full arc of their treatment.

Day-to-day, the Care Plan Specialist conducts patient intake, transcribes physician diagnoses and treatment plans, builds and maintains personalized care plans, runs post-appointment follow-ups, and coordinates insurance, prior authorizations, and billing inquiries. Success means accurate, compliant, and up-to-date documentation alongside a seamless, supportive experience for every patient.

Requirements

Must-Have

• 2-3 years of experience in patient navigation, healthcare coordination, or medical records management
• Working knowledge of medical terminology, diagnoses, and treatment plan documentation
• Medical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plans
• Experience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulations
• Experience handling insurance documentation, prior authorizations, and billing/claims inquiries
• Proficiency with Google Workspace (Docs, Sheets, Drive), Slack, and Zoom
• C1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teams

Nice-to-Have

• Pharmacy background or familiarity with medication management
• Hands-on experience with EMR/EHR systems
• Experience collecting and analyzing patient feedback to improve the care experience
• Familiarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or Airtable

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

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