Schedule: Monday to Friday (06:00 AM to 03:00 PM PHT)
What are we looking for
Skills Required
- Tertiary qualification in Health or a related field, or equivalent relevant experience.
- Experience in care management, home care, or a related healthcare setting.
- Previous rostering or scheduling experience, preferably in aged care, home care, or healthcare.
- Knowledge of Home Care Packages, Aged Care, NDIS, and participant care needs.
- Understanding of relevant regulations, quality standards, WHS, infection control, and compliance requirements.
- Strong knowledge of industry best practices in care management and service delivery.
What will you do
The
Care Partner oversees the delivery of quality home care services while coordinating staff rostering to ensure clients receive timely and appropriate support. The role involves working closely with care managers, support workers, and clients to match care services with individual needs and preferences. The Care Partner also provides day-to-day operational support to management and staff, helping ensure efficient service delivery and high-quality client care.
Key Responsibilities
Rostering Management
- Coordinate and maintain staff rosters, matching support workers to participants based on availability, skills, location, and preferences.
- Manage schedule changes, resolve conflicts, and ensure uninterrupted service delivery.
Care Planning
- Develop, review, and update care plans with participants, families, and healthcare professionals.
- Support and monitor care providers to ensure quality outcomes.
Participant & Family Support
- Build strong relationships with participants and families as the primary contact.
- Provide information on available supports, address concerns, and advocate for participant needs.
Compliance & Reporting
- Maintain accurate client, roster, and support worker records.
- Prepare reports, ensure compliance with policies and regulations, manage risks, and support quality improvement initiatives.
Budget Management
- Monitor participant budgets, track expenditures, and support effective financial resource allocation.
Incident Management
- Record, monitor, and prioritize incidents.
- Maintain incident documentation and conduct reviews to improve service delivery.
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is an organization that provides home care services in Melbourne, Victoria, and New South Wales, Australia. Their mission is to deliver exceptional quality care within the Aged Care and Disability Sectors. They offer government-funded support options for individuals aged 65 years and over through home care packages and the Commonwealth Home Support Program. As registered NDIS providers, they also offer disability support services.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 
