Keep Care Services Running Smoothly Through Smart Scheduling
Great care starts behind the scenes with exceptional coordination. The Care Coordinator plays a strategic role in connecting clients with the right care professionals, improving operational efficiency and service quality. Help a trusted healthcare provider deliver compassionate care while building a long-term global career with Emapta, backed by premium benefits for top 1% talent.
Snapshot
Employment Type: Full-time
Work Setup: Onsite, Makati
Shift: Mid Shift, Weekends Off
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Fixed weekends off
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- 3 to 5 years of experience in a scheduling role within a home care, healthcare, logistics, or a similar service environment
- Good working knowledge of IT systems, including Microsoft Office and CRM software, with the ability to learn and adopt new technologies
- Strong virtual communication skills with a highly resilient and positive approach
- Excellent organizational and prioritization skills, with the ability to work accurately in a remote environment
- Strong attention to detail with the ability to multitask effectively
- Logical and analytical thinking, with the ability to work independently and meet deadlines
Responsibilities
Scheduling
- Support capacity planning for new and prospective clients.
- Develop efficient schedules that balance client needs and Care Professional availability.
- Prepare schedules while considering travel time, holidays, training, and cancellations.
- Maintain consistency and continuity by matching Care Professionals with clients based on competencies and training requirements.
- Schedule clients with the same Care Professional at consistent times whenever possible.
- Monitor scheduling pressure points and communicate staffing requirements to the recruitment team.
- Perform daily reconciliation of completed care visits.
- Arrange schedule coverage for approved annual leave.
- Maintain accurate call templates for Care Professionals and update them whenever changes occur.
- Verify daily that all scheduled calls are covered and escalate any issues promptly.
Auditing
- Complete shadow task monitoring and competency checks.
- Support administrative activities for task and care audits by reviewing the completeness and accuracy of visit notes.
- Assist with E/Mar medication audits by checking compliance with required standards and reporting errors or recurring trends.
- Review records for inconsistencies, incomplete tasks, and documentation gaps, and assist with reporting findings.
- Communicate with the UK team through Microsoft Teams chat and video calls.
- Collaborate with the care team to ensure audit documentation remains accurate, complete, and up to date.
Systems and Communication
- Review People Planner events daily and flag urgent items requiring immediate action.
- Process non-urgent Care Professional requests from the IQ Timecard system and record them in People Planner.
- Review on-call voicemail requests, log them in People Planner, and escalate urgent concerns to the UK care team.
- Provide Care Professionals with timely updates on the status of their requests.
- Update care plans in the IQ Timecard system with temporary or permanent medication changes.
- Identify and follow up on outstanding client documentation, including powers of attorney and medical summaries.
- Support the Care Management team by contacting GP practices, pharmacies, and hospitals to obtain updates or resolve client-related issues, then communicate outcomes to relevant stakeholders.
- Manage the information inbox in collaboration with onshore team members.
About the Client
Our client is a leading UK-based home care provider recognized for its outstanding commitment to delivering exceptional, person-centred care that enables individuals to live independently and with dignity in their own homes. Through a team of highly trained care professionals, innovative service delivery, and unwavering quality standards, the organization has built a strong reputation for excellence, trust, and reliability. Its dedication to continuous improvement, positive client outcomes, and family support has positioned the company as a benchmark for best practice in community healthcare, making a meaningful difference in countless lives across the United Kingdom.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
