Job Description
About Visaya KPO
Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We are committed to building long-term partnerships through quality, reliability, and a people-first approach.
Role Overview
We are looking for a dedicated Care Coordinator/Case Manager with a strong nursing background and clinical experience to join our healthcare team. The ideal candidate has hospital or clinical experience and preferably has worked in case management or transition of care. This role requires working onsite at our Bacolod office and on a night shift schedule.
Key Responsibilities
Manage and coordinate chronic care plans for patients with long-term health conditions.
Monitor and assess patient conditions to ensure proper care and smooth transitions between care settings.
Collaborate with healthcare providers and case managers to facilitate seamless care transitions.
Prepare and process clinical reports and documentation related to chronic care management.
Follow protocols and apply clinical guidelines in patient care.
Provide education and support to patients and their families regarding chronic condition management.
Qualifications
Graduate of BS Nursing
Active USRN license for ANY US COMPACT STATE
At least 1-3 years of hospital or clinical experience (tertiary hospital)
Previous BPO Experience Is An Advantage, Not Required
Preferably with experience in Case Management or Transition of Care.
Open to BS Nursing Graduates (non-licensed) with prior BPO experience in a Healthcare account.
Willingness to work onsite in Bacolod and on a night shift schedule.
Strong communication and interpersonal skills.
Perks And Benefits
15% Night Differential
HMO coverage after 30 days of employment (with option to add up to 2 dependents)
Retirement Benefits
24 Leave Credits per year (convertible to cash)
Wholistic Employee Wellness Program
Why Join Visaya KPO
Be part of a multi-awarded, 100% Filipino-owned company recognized for its leadership and innovation in the outsourcing industry.
Work in a culture that values professional growth, employee well-being, and long-term partnerships.
Enjoy industry-leading benefits and a supportive, inclusive environment.
Visaya KPO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
