Monee is a leading digital payments and financial services provider in Southeast Asia. Monee's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products.
Monee Credit is the financing arm within Monee providing consumers, entrepreneurs, and businesses with more flexibility and freedom to achieve their aspirations. Our products aim to help underbanked or New-to-Credit users get easy access to funds to make more purchases on the Shopee platform
- SPayLater is our consumer financing solution that aims to help our users gain financial freedom with fewer limitations all through a seamless digital experience. SPayLater offers Shopee users the freedom to buy immediately, but with the choice of paying for their purchases later.
- SLoan for Sellers is the Seller/SME Loans product that will allow sellers to take out loans to finance their Shopee business operations.
- SLoans is the Consumer Cash Loans product that will allow users to take out cash loans
Why You'll Love This Role
- Be part of a pioneer team and play a key role in launching our newest card product from the ground up.
- Enjoy high visibility and impact in a fast-growing organization where your work directly supports business growth and customer experience.
Who You'll Work With
- Business Leaders and Hiring Managers to align operational priorities and drive outcomes
- Cross-functional partners such as Product, Customer Service, and Finance to ensure seamless execution and issue resolution
- External partners including Mastercard, 3PLs, card vendors, and other service providers to manage operational, technical, and cost-related matters
What You'll Be Doing
- Own card operations, including card fulfillment and issuance tracking, inventory monitoring and reconciliation, and operational reporting
- Ensure all operational activities are completed accurately and within agreed service level agreements (SLAs)
- Maintain and support documentation in line with established SOPs, controls, and approval workflows to reduce operational risk
- Perform regular data checks to ensure completeness, accuracy, and consistency
- Work closely with internal teams and external vendors to execute operations and resolve issues efficiently
- Proactively escalate exceptions, delays, or process gaps to the Team Lead
- Maintain clear documentation and audit trails to support compliance and audits
- Identify recurring issues and contribute ideas to improve efficiency and process effectiveness
- Support ad-hoc operational initiatives and provide assistance across other products as needed
What Success Looks Like in This Role
- You consistently deliver operational outcomes with speed, accuracy, and reliability
- You proactively define and track key performance metrics, turning insights into meaningful improvements
- You help in supporting establish scalable processes, controls, and documentation that support long-term growth
What We're Looking For
- Bachelor's degree in Business, Finance, Accounting, or a related field
- At least 2 years of experience in card operations, payments, or financial services operations
- Solid understanding of card transaction reconciliation, settlement, and clearing processes
- Hands-on experience with dispute and chargeback handling, including scheme rules and timelines
- Experience coordinating with external vendors (e.g., card printers, couriers, destruction vendors)
- Strong analytical skills with a keen eye for detail
- Clear communicator who works well across teams
- Proficiency in Excel and operational reporting tools
- A continuous-improvement mindset with the ability to spot inefficiencies and suggest better ways of working
