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MoNeed

Card Operations Analyst (Chargeback and Disputes)

MoNeed
Philippines, Manila
2-4 Years
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Job Description

Job Description

  • Own end-to-end card operations, including card fulfillment and issuance tracking, inventory monitoring and reconciliation, dispute and chargeback processing, fee exception handling, and operational reporting
  • Ensure all operational activities are completed accurately and within agreed service level agreements (SLAs)
  • Maintain and support documentation in line with established SOPs, controls, and approval workflows to reduce operational risk
  • Perform regular data checks to ensure completeness, accuracy, and consistency
  • Work closely with internal teams and external vendors to execute operations and resolve issues efficiently
  • Proactively escalate exceptions, delays, or process gaps to the Team Lead
  • Maintain clear documentation and audit trails to support compliance and audits
  • Identify recurring issues and contribute ideas to improve efficiency and process effectiveness
  • Support ad-hoc operational initiatives and provide assistance across other products as needed

Requirements

  • Bachelor's degree in Business, Finance, Accounting, or a related field
  • At least 2 years of experience in card operations, payments, or financial services operations
  • Solid understanding of card transaction reconciliation, settlement, and clearing processes
  • Hands-on experience with dispute and chargeback handling, including scheme rules and timelines
  • Experience coordinating with external vendors (e.g., card printers, couriers, destruction vendors)
  • Strong analytical skills with a keen eye for detail
  • Clear communicator who works well across teams
  • Proficiency in Excel and operational reporting tools
  • A continuous-improvement mindset with the ability to spot inefficiencies and suggest better ways of working

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Financial Services
Employment Type:
Full time

About Company

MoNeed

Job ID: 149618157

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Last Updated: 23-06-2026 09:06:46 AM
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