Own end-to-end card operations, including card fulfillment and issuance tracking, inventory monitoring and reconciliation, dispute and chargeback processing, fee exception handling, and operational reporting
Ensure all operational activities are completed accurately and within agreed service level agreements (SLAs)
Maintain and support documentation in line with established SOPs, controls, and approval workflows to reduce operational risk
Perform regular data checks to ensure completeness, accuracy, and consistency
Work closely with internal teams and external vendors to execute operations and resolve issues efficiently
Proactively escalate exceptions, delays, or process gaps to the Team Lead
Maintain clear documentation and audit trails to support compliance and audits
Identify recurring issues and contribute ideas to improve efficiency and process effectiveness
Support ad-hoc operational initiatives and provide assistance across other products as needed
Requirements
Bachelor's degree in Business, Finance, Accounting, or a related field
At least 2 years of experience in card operations, payments, or financial services operations
Solid understanding of card transaction reconciliation, settlement, and clearing processes
Hands-on experience with dispute and chargeback handling, including scheme rules and timelines
