Grow Your Customer Service Career Supporting High-Impact Healthcare Sales Operations
Trusted by healthcare providers worldwide, our client continues to shape the future of rehabilitation and recovery through innovative healthcare equipment and customer-focused service excellence. The Capital Sales Specialist role drives operational success by managing quotes, orders, delivery coordination, and stakeholder communication for high-value healthcare projects. Emapta connects exceptional talent to globally competitive careers offering hybrid work arrangements, leadership exposure, continuous upskilling opportunities, and a people-first culture designed to help professionals grow, perform, and thrive over the long term.
Job Overview
Employment type: Full-time
Shift: Night shift, Weekends Off
Work setup: Hybrid, Ortigas
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Education
- High school diploma or equivalent
Experience
- 2+ years of customer service, order management, or coordination experience
Qualifications
- Experience handling quotes, shipping coordination, billing, and customer support workflows
- Proficient in ERP, CRM, and Microsoft Office tools (Word, Excel, Outlook)
- Strong customer service, communication, and multitasking skills
Preferred Skills
- Strong organization, problem-solving, and attention to detail
- Ability to work independently and think proactively
Core Competencies
- Adaptable, collaborative, and proactive in fast-paced environments
- Results-driven with strong accountability and professionalism
- Strong relationship-building and stakeholder management skills
- Committed to continuous learning and high-quality service delivery
Your Daily Tasks
- Follow established processes and system tools for quoting and order management execution
- Develop strong understanding of product and service offerings
- Respond to inbound inquiries within 24 hours
- Manage multiple projects effectively while maintaining strong attention to detail and time management
- Coordinate scheduling, equipment orders, installation appointments, and billing activities
- Proactively manage project timelines, stakeholder updates, delays, and issue resolution
- Communicate professionally with customers, third parties, and internal stakeholders
- Complete quotes, orders, delivery coordination, and project management tasks accurately and efficiently
- Uphold company standards related to pricing, service fees, and customer information requirements
- Provide weekly project updates in the system portal to support seamless execution
- Follow standard workflows while proactively enhancing customer experience and satisfaction
- Support the US Rehabilitation Sales team through accurate management of capital equipment orders
- Oversee the full lifecycle of capital equipment quotes and orders from inquiry through invoicing
- Coordinate consolidated delivery scheduling and final invoicing activities
- Build and maintain strong customer, vendor, and internal stakeholder relationships through exceptional service
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
