Sell smarter. Support better. Still have time for life.
A behind-the-scenes role that keeps health and wellness businesses moving-without burning out your personal time.
Our client is a global organization operating in the health, wellness, and fitness space, supporting rehabilitation and performance solutions worldwide. Known for operational excellence and customer-centric delivery, our client partners with healthcare and wellness professionals to improve outcomes through reliable products, streamlined processes, and strong service support.
Job Description
As a Capital Sales Specialist, you will support the US Rehabilitation Sales team by managing the full lifecycle of capital equipment quotes and orders. You'll coordinate projects from inquiry to invoicing while delivering accurate execution, clear communication, and exceptional customer service.
Job Overview
Employment type: Full-time
Shift: Night shift | Weekends off
Work setup: Onsite - Megatower, Ortigas
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive salary package
- Night differential pay to maximize your earnings
- Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Fixed weekends off
- Additional one 22 monitor + wireless keyboard and mouse
- Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum of 6 months company tenure)
- Unlimited upskilling through Emapta Academy courses
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Required Education
- High school diploma or equivalent
Minimum Years of Experience
- At least 2 years of experience working in a customer service environment
Other Required Qualifications
- Previous experience in a customer-focused environment delivering end-to-end customer service, including quote and order management, service and shipping coordination, delivery specifications, and billing
- Demonstrated ability to leverage ERP and CRM systems to execute workflows, process transactions, and manage projects
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Actively listens and demonstrates understanding of customer needs
Other Preferred Qualifications
- Excellent organizational skills
- Strong attention to detail
- Project management capability
- Fast learner
- Ability to work independently and think proactively
- Strong problem-solving and issue-resolution skills
Required Competencies
Executes on Strategic Direction
- Actively supports strategic initiatives with teams, vendors, and customers
- Proactively addresses opportunities, issues, and obstacles
- Adapts to changing priorities to support organizational success
- Works collaboratively to achieve business objectives
Energizes the Organization
- Acts in alignment with the company's vision, purpose, and values
- Demonstrates courage to try new approaches
- Inspires others by supporting organizational priorities
- Takes initiative and supports others through change
- Shares experience and expertise with teammates
Drives & Delivers Results
- Commits to goals and aligns performance for success
- Collaborates across teams to optimize resources
- Holds self and others accountable for outcomes
- Assists in developing new ideas and approaches
- Serves as a role model for high-quality results
- Meets or exceeds performance expectations
- Uses data to anticipate risks and take corrective action
Builds Organizational Capabilities
- Actively seeks learning and growth opportunities
- Supports talent attraction and onboarding
- Builds trusting relationships through emotional awareness
- Leverages self-insight to manage reactions effectively
- Maintains awareness of internal and external factors impacting the role
Your Daily Tasks
- Able to effectively follow processes and utilize system tools necessary for quoting and order management execution
- Demonstrates a thorough understanding of product and service offerings
- Responds to all inbound inquiries within 24 hours
- Organizes and manages time effectively, balancing multiple projects simultaneously while maintaining strong attention to detail
- Ensures scheduling, coordination, and billing of equipment orders and installation appointments, while proactively managing timelines, providing communication updates to stakeholders, and addressing potential delays or issues
- Communicates professionally and effectively with customers, third parties, and internal stakeholders
- Completes all quotes, orders, and delivery tasks as directed by customers and internal stakeholders (primarily Sales) throughout the project lifecycle
- Upholds and enforces company standards, including pricing, service fees, and customer information requirements
- Provides weekly updates of all assigned projects in the system portal to maintain execution flow and a seamless process
- Follows standard workflows while taking actions necessary to exceed customer expectations
Other Job Duties and Responsibilities - KPIs
KPI 1: Quote Turnaround Time & Accuracy
- 95% of complete quote requests sent within 24 hours
- 98% of quotes entered without pricing or product errors
- 2% of quotes requiring rework due to internal errors
KPI 2: Order & Project Lifecycle Management
- 95% of capital orders processed according to workflow and timelines
- 100% of active projects updated weekly in the system portal
- 95% of consolidated deliveries scheduled and communicated on time
KPI 3: Responsiveness & Stakeholder Communication
- 95% of inquiries responded to within 24 hours
- Documented communication updates for 100% of assigned projects
- 95% of projects with no escalation due to lack of follow-up
KPI 4: Process Adherence & Continuous Improvement
- 100% compliance with company standards and required customer information
- Completion of all required training and system refreshers by agreed deadlines
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability, competitive compensation, and global career opportunities. Work with international clients, collaborate with like-minded professionals, and grow in an inclusive environment that empowers your personal and professional success. Apply now and be part of the #EmaptaEra!
