As a Capacity Planner, you'll optimize organizational resources, infrastructure, and systems for efficient operations. Responsibilities include forecasting future demands, assessing current capabilities, and collaborating with teams for strategic resource alignment.
Job Responsibilities:
Capacity Analysis
- Evaluate infrastructure for capacity and performance.
- Assess resource utilization, identifying bottlenecks.
Demand Forecasting
- Collaborate to understand projects and forecast future capacity needs.
Resource Optimization
- Develop strategies for cost-effective resource utilization.
- Implement changes with IT, operations, and other departments.
Risk Management
- Identify and mitigate risks related to capacity planning.
Data Analysis
- Analyze system performance and demand patterns.
- Use statistical models for decision support.
Collaboration
- Work with cross-functional teams to align plans with organizational goals.
Documentation
- Maintain accurate capacity plans and communicate recommendations.
Continuous Improvement
- Stay informed about industry trends and propose process improvements.
Communication Skills
- Effectively communicate technical concepts to diverse stakeholders.
Qualifications:
- Minimum of 2 years of experience in BPO industry
- Proven capacity planning experience in a large-scale IT environment.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools.
- Excellent communication and interpersonal skills.
- Knowledge of cloud computing and virtualization.
- Familiarity with project management principles.
- Detail-oriented with accuracy in analysis and reporting.
