Cantonese-Speaking Technical Support Associate

Role Description The Cantonese-Speaking Technical Support Associate provides front-line technical and customer support to users, primarily through phone, chat, and email, in an on-site environment located in Pasay. This full-time role involves diagnosing and resolving issues related to desktop computers, basic software applications, connectivity, and user accounts, while documenting all interactions and solutions in internal systems. The associate responds to customer inquiries, guides users through step-by-step troubleshooting, and escalates complex issues to higher-level support when needed. Day-to-day responsibilities include handling multilingual support in Cantonese and English, following standard operating procedures, meeting performance targets, and ensuring a positive customer experience. The role also requires collaboration with team members, participation in coaching and training, and adherence to security and data privacy policies.

Qualifications

• Strong Technical Support and Troubleshooting skills, with the ability to diagnose and resolve common technical issues efficiently.
• Customer Support capabilities, including active listening, empathy, and clear communication in fast-paced contact center environments.
• Well-developed Analytical Skills to identify root causes, interpret information, and provide logical, step-by-step solutions.
• Fluency in Cantonese and proficiency in English, both spoken and written, to support multilingual customers effectively.
• Previous experience in a call center, help desk, or technical support role is an advantage.
• Ability to work on-site in Pasay on shifting schedules, including weekends and holidays if required.
• Comfort with using ticketing tools, CRM systems, and standard productivity software.
• Completion of at least senior high school; a degree or coursework in IT, computer science, or a related field is beneficial.
• Strong teamwork, reliability, and a commitment to delivering high-quality customer experiences.