Cantonese-Speaking Customer Service

WE'RE HIRING: Cantonese-Speaking Customer Support

Location: Makati City

Work Setup: Hybrid – 2 Days RTO

Schedule: 8:00 AM – 5:00 PM

Contract: Until June 30, 2027

Business Supported: Hong Kong

We're looking for a Cantonese-Speaking Customer Support to support our Hong Kong business. You'll handle customer inquiries, account and card administration, billing, reporting, reconciliations, and other operational activities while working closely with Hong Kong-based stakeholders.

Key Responsibilities

• Handle customer inquiries and concerns via phone and email, including fuel cards, loyalty cards, digital applications, billing, transactions, disputes, and account maintenance.
• Manage StarCard applications, account setup, card delivery, Autopay processing, and related documentation.
• Support customer complaints, escalations, and issue resolution in coordination with Hong Kong stakeholders.
• Process rebates, discounts, tax exemptions, pricing updates, reconciliations, and payment-related activities.
• Maintain customer records, operational documents, master data, and compliance requirements.
• Prepare and validate daily/month-end sales reports and management reporting.
• Support loyalty programs, incentives, commissions, and various Sales initiatives.
• Coordinate with banks, vendors, and Hong Kong counterparts on operational and billing matters.
• Support process improvement, digitization initiatives, and other ad-hoc business requirements.

What We're Looking For

• Bachelor's Degree in Business or a related field
• Fluent in Cantonese – must be able to speak, read, and write
• Minimum 1 year relevant experience; 3+ years total work experience preferred
• Strong customer service, administrative, coordination, and organizational skills
• Experience supporting a Hong Kong/Cantonese-speaking environment is an advantage
• Mandarin and English proficiency is a plus
• Willing to work on month-end activities, weekends, or public holidays when required

What We Offer

• Language Premium Allowance
• HMO on Day 1
• Life Insurance on Day 1
• 5 Service Incentive Leaves
• Company-Provided Equipment
• Hybrid Work Arrangement
• Work Arrangement: First 2 weeks fully onsite for training, followed by a hybrid setup with onsite work every Wednesday and Thursday.

If you're a Cantonese-speaking professional ready to take on a role supporting a global organization, we'd love to hear from you!

Interested Apply now or send us your updated CV.