Campaign Coordinator (Operations Specialist)

Campaign Coordinator 

The Campaign Management team plays a critical role in the successful delivery of our client products. As part of the Operations team within the International Business unit, this role focuses on campaign coordination, logistics, and execution to ensure all purchased products are delivered accurately, efficiently, and on time across multiple channels. 

While training will be provided, the ideal candidate is highly organized, detail-oriented, and comfortable managing multiple moving parts in a fast-paced environment. 

The Campaign Coordinator serves as the central coordination point between Commercial teams, Customer Success Managers, Ad Operations, Product teams, and other internal stakeholders to ensure campaigns are booked, tracked, and delivered seamlessly. Campaign requests will originate from closed deals or customer purchases and will be managed primarily through HubSpot. 

This role does not require a technical background and does not involve customer calls. However, familiarity with digital marketing and social media products is advantageous, along with strong internal communication and stakeholder coordination skills. 

Responsibilities 

• Coordinate and manage the end-to-end delivery of purchased campaigns and products across channels including Meta, TikTok, listings, newsletters, and direct email marketing 
• Manage campaign workflows and ticketing processes within HubSpot 
• Review incoming deals and campaign requests for accuracy, approval, and processing 
• Coordinate with CSMs, Ad OPs, Product, and Commercial teams to ensure timely execution and delivery 
• Track campaign timelines and ensure all deliverables are completed on schedule 
• Facilitate content collection and asset coordination for our client products 
• Review submitted content and provide feedback or escalation internally when needed 
• Monitor campaign progress and provide reporting, metrics, and delivery updates 
• Serve as the operational link across multiple internal teams to ensure smooth execution 
• Identify process improvement opportunities to enhance operational efficiency, scalability, and quality standards 
• Maintain strong knowledge of products, processes, and operational workflows 

Qualifications 

• Bachelor's degree or equivalent experience 
• Highly organized with exceptional attention to detail and accuracy 
• Strong project coordination and multitasking abilities 
• Excellent time management and prioritization skills in a high-volume environment 
• Strong internal communication and stakeholder management skills 
• Solution-oriented mindset with the ability to proactively resolve issues 
• Experience working with ticketing or workflow management systems; HubSpot experience is a plus 
• Familiarity with digital marketing, social media platforms, or advertising products is advantageous 
• Comfortable working cross-functionally with multiple internal teams 
• Strong English communication skills (written and verbal) in a corporate environment