URGENT HIRING
Position Details:
Employment Status: Part-time
Work Roster- Tuesday to Saturday (Flexible Schedule within US Time Zone)
Location: Remote
Experience Requirements: Minimum 3 years in a client-facing or appointment setting/survey role
Start Date: ASAP
About the Role:
Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedback to support one of our trusted clients. This role is more than just setting appointmentsit's about building rapport, understanding the client's product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers
Key Responsibilities:
- Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
- Understand the Product: Develop a solid understanding of the client's offerings to conduct informed and meaningful conversations.
- Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail.
- Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data.
- Communicate Effectively: Maintain professional, clear, and warm communication at all timeswith great tonality and listening skills.
- Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format.
- Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately
- Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience.
Requirements:
- 3+ years of experience in appointment setting, client communications, or survey-based roles.
- Strong verbal and written communication skills.
- Excellent phone etiquette and a confident, friendly speaking tone.
- Exceptional listening and documentation skills.
- Comfortable using Excel and managing large volumes of client data
- Highly organised, detail-oriented, and results-driven.
- Experience working in US time zones preferred.
Why Join Us
- Long-term role with a stable, growing Australian client
- Flexible work hours within the US time zone
- A supportive, remote-first work environment
- Competitive compensation
- Collaborate with international teams and expand your global experience
