WE ARE HIRING A CALL CENTRE MANAGER
Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets
If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.
At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.
We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.
Here are a few things that we've got to offer:
- Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
- Weekly webinars to support your development through our People Academy
- Annual TLC Wellness Week and programmes throughout the year
- TLC Culture Club - including seasonal social events, tasty lunches & more
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
- TLC Rise - supporting and empowering women into leadership roles
- Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme
This is a strategic and hands-on role where you'll translate commercial briefs into partnership strategies, oversee operational execution, and drive performance across multiple markets. If you love blending commercial insight with operational leadership, this is your chance to make a big impact.
What you'll be doing:
- Lead Partnership Strategy: Design and execute IPN strategies aligned with client briefs and business goals.
- Drive Operational Excellence: Oversee Partnerships & Content, Sales Development, and Customer Service teams to deliver top-tier performance.
- Collaborate Across Teams: Work with Business Development, Product, and Operations to ensure seamless campaign delivery.
- Optimize Processes: Improve workflows, call flows, and reporting for maximum efficiency.
Coach & Develop: Lead and mentor team leads, fostering a culture of accountability and growth.
Who we're looking for:
- Extensive experience in call centre operations, partnership management, or sales enablement
- Proven leadership of multi-department teams
- Strong commercial acumen and analytical mindset
- Experience with CRM systems and performance data
- Excellent communication and stakeholder management skills
- Familiarity with APAC markets preferred
Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a world within the world that is free from prejudice, bias and inequity.
A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If you're excited by everything we've told you, then it's time to apply!
