Call Center Support- Admissions Consultant (Midshift | Hybrid)

We're Hiring: Call Center Support - Admissions Consultant!

We are looking for a dedicated and experienced Customer Support/Admissions Consultant to join our dynamic call center team. The ideal candidate will possess strong communication skills and a passion for helping students navigate their educational journeys.

This position will be responsible for engaging with prospective students, guiding them through the admissions process, and ensuring a high level of service and support. This role requires excellent communication skills, a proactive approach, and the ability to meet performance targets in a fast-paced environment.

Key Responsibilities:

• Achieve service level agreements (SLAs) for outbound calls to prospective students to maximize engagement and conversations.

• Respond promptly and professionally to student inquiries via email, phone, SMS, and WhatsApp.

• Adhere to agreed service level commitments and quality standards.

• Ensure accurate and consistent data entry and maintain data integrity protocols.

• Perform other duties as required in line with the role and business needs.

Qualifications and Competencies:

• Excellent communication and interpersonal skills, with a strong command of spoken and written English.

• A positive, can-do attitude with a high level of initiative and problem-solving ability.

• Reliable, honest, and conscientious with high personal standards of achievement.

• Supportive and collaborative team player.

• Ability to multi-task, stay focused under pressure, and meet established deadlines.

• Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and OneDrive.

• Strong time management and organizational skills.

• Sales and customer-service oriented with an energetic and determined approach.

• Professional and customer-focused demeanor.

• Amenable to work onsite for the first 1–3 months, transitioning to working remotely with flexibility to cover midshift schedule.
  
  

Experience:

• Minimum of 1 year of experience in outbound calling.

Key Performance Indicators (KPIs):

• Number of outbound calls made.

• Quality score

• Attendance

• Call success rate and overall engagement and efficiency

If you're ready to make a difference in students lives, apply now and help us shape the future!