Job Description

Company Description Zown is a buyer-first real estate platform operating across Canada and the U.S., focused on helping people achieve homeownership faster. Through its innovative model, buyers can receive up to $25,000 toward their home purchase, funded through Zown's commission, with no repayment required and full ownership from day one. Zown brings together salaried realtors, trusted lenders, 24-hour pre-approvals, and instant home showings in a single streamlined experience. By reducing stress and uncertainty in the buying process, Zown aims to give homebuyers more control, clarity, and confidence in their real estate decisions.

Role Description The Call Center Specialist is a full-time, remote role responsible for being the first point of contact for prospective and current homebuyers. This role includes handling inbound and outbound calls, responding to inquiries via phone, email, and chat, and providing accurate information about Zown's services and homebuyer programs. The Call Center Specialist will qualify leads, schedule appointments with realtors and lenders, and update customer records in internal systems. This position also involves troubleshooting basic issues, escalating complex requests to appropriate teams, and maintaining a professional, friendly, and customer-focused tone in every interaction.

Qualifications

Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy and problem-solving.
Candidates should possess clear and professional Communication skills, including active listening and concise verbal and written communication.
Candidates should possess familiarity with Contact Centers, including experience with call queues, ticketing tools, or CRM systems.
Candidates should possess solid Computer Literacy, including comfort with web-based applications, data entry, and basic troubleshooting.
Prior experience in a call center, help desk, or customer-facing role is preferred.
Ability to work independently in a remote environment, manage time effectively, and adapt to changing priorities.
High school diploma or equivalent required; post-secondary education or real estate/financial services experience is an asset.