Call Center Representative (Spanish)

Location: BGC, Taguig

Work Setup: Full Onsite

Shift Schedule: Shifting schedule

Start date: August 17, 2026

Certifications: Spanish certification required

Job Overview

We are looking for a Spanish Call Center Representative to support the Albertsons Experience Center/Benefit Service Center. The role is responsible for handling escalated customer service inquiries from associates regarding HR and benefits-related concerns. The ideal candidate will provide accurate, timely, and professional support while maintaining strict confidentiality of employee information.

Qualifications

• College diploma or equivalent required.
• Degree in Human Resources, Business, or a related field is preferred.
• Minimum of 2 years of experience in customer service, preferably in the healthcare industry or a similar environment.
• Knowledge of relevant policies and regulations.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Professional, articulate, and capable of exercising sound judgment and discretion.
• Spanish certification required.
• Experience with Oracle is a plus.

Key Responsibilities

Manage a high volume of inbound calls, emails, and online ticket inquiries professionally and efficiently.

Document all associate interactions accurately in the system.

Analyze inquiries, provide appropriate resolutions, and escalate complex concerns to the HR or Benefits Administrator when needed.

Assist with HR-related transactions and general employee concerns, including company policies and programs.

Support benefit administration activities such as:

Enrollment assistance

Qualifying life event changes

Beneficiary updates

Medical, dental, vision, life insurance, HSA, and FSA inquiries

Provide employees with accurate information regarding HR and benefits programs.

Maintain confidentiality of all employee-related information.

Deliver excellent customer service by resolving issues effectively and following up as necessary.

Remain calm, professional, and detail-oriented in high-pressure situations.