Call Center Representative -Online Pharmacy Support

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Early Applicant

Job Description

Key Responsibilities

Handle inbound and outbound calls, chats, or emails from customers regarding online medicine orders
Provide real-time status updates on placed, processed, shipped, and delivered orders
Assist customers in placing medicine orders through the online application
Guide customers on app navigation, account setup, and order tracking
Verify prescriptions and ensure complete and accurate order information
Coordinate with pharmacy, logistics, and delivery teams to resolve order issues
Address concerns related to delays, cancellations, or incorrect orders
Document all interactions accurately in the system following company protocols
Maintain compliance with data privacy and healthcare regulations

Qualifications

in international account

Experience supporting online pharmacy, healthcare, or e-commerce applications is an advantage
Strong verbal and written communication skills
Familiarity with mobile apps and online ordering systems
Customer-focused with strong problem-solving skills
Ability to work in a fast-paced environment