Call Center Representative/ Non-voice

2-4 Years

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Early Applicant

Job Description

Description

Provide excellent customer service through non-voice channels such as email and chat.
Respond to customer inquiries and resolve issues efficiently and professionally.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve overall service delivery.
Actively participate in training sessions and team meetings.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 02 years of experience in a customer service role.
Skills and Competencies: Strong written communication skills.
Skills and Competencies: Proficiency in using computers and various software applications.
Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
Qualities and Traits: Ability to work well under pressure and meet deadlines.