Call Center Representative

1-3 Years

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Early Applicant

Job Description

Respond to customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve customer complaints and escalate when necessary.
Maintain a high level of professionalism and customer satisfaction.
Document interactions in the customer management system.
Meet performance targets and contribute to team goals.
Educational Qualifications: Bachelor's degree in any field.
Experience Level: 1-3 years of experience in a call center or customer service role.
Skills and Competencies: Strong communication, problem-solving, and interpersonal skills; proficiency in CRM software.
Working Conditions: Fast-paced office environment, possibility of shifts, and adherence to performance metrics.
Qualities and Traits: Empathetic, patient, reliable, and able to work under pressure.