Call Center Operations Manager – Collections (Financial Account)
We are looking for an experienced Operations Manager to lead our Collections team for a financial account. The ideal candidate has a strong background in debt recovery operations, team leadership, and client management, with experience handling U.S. or international accounts highly preferred.
Key Responsibilities
- Lead and manage day-to-day collections operations to achieve recovery targets and service level agreements (SLAs).
- Develop and implement effective debt recovery strategies and operational improvements.
- Monitor team performance, productivity, and workforce scheduling.
- Coach, mentor, and develop high-performing collections supervisors and agents.
- Analyze operational data and prepare detailed reports for stakeholders and clients.
- Ensure compliance with collection laws, company policies, and industry standards.
- Build and maintain strong relationships with internal and external stakeholders.
Qualifications
- Bachelor's degree in Business, Finance, or a related field.
- At least 2 years of leadership experience in collections management.
- Experience handling U.S. or international collections accounts is an advantage.
- Strong knowledge of debt recovery strategies, collection regulations, capacity planning, and process optimization.
- Proficiency in collections systems and CRM software.
- Excellent analytical, communication, and stakeholder management skills.
- Proven ability to lead teams in a fast-paced, target-driven environment.
If you are a results-driven operations leader with a passion for building high-performing collections teams, we'd love to hear from you.
