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vector outsourcing solutions philippines

Call Center Manager (Pooling)

vector outsourcing solutions philippines
Philippines
3-5 Years
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  • Posted 8 days ago
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Job Description

Job Description:

  • Manage and oversee day-to-day operations of the voice/call center team
  • Monitor team performance and ensure achievement of KPIs
  • Lead, coach, and develop team leaders and agents to drive performance and engagement
  • Analyze call center metrics and implement process improvements
  • Ensure quality standards and compliance with company policies
  • Handle escalations and resolve complex customer issues
  • Collaborate with other departments to improve customer experience
  • Prepare reports and provide insights to senior management

Minimum Qualifications:


  • At least 35 years of experience in voice/call center operations
  • Leadership experience preferred (Team Lead, Supervisor, or Manager level)
  • Strong knowledge of call center metrics and performance management
  • Excellent communication and interpersonal skills
  • Proven ability to lead and motivate teams
  • Analytical and problem-solving skills
  • Willing to work in a hybrid setup

Others:


  • Equipment provided
  • Hybrid setup

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Call Center Operations
Employment Type:
Full time

Job ID: 145039533

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Last Updated: 01-04-2026 02:20:42 PM
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