Job Description
Be part of a passionate team and create opportunities!
CALL CENTER AGENT (OUTBOUND)
Job Description
Outbound calls for surveys, lead generation, event invitation and/or sales
Inbound calls to resolve customer queries or close lead/sales
Data entry to update customer relationship management (CRM) software
Respond to emails
Create reports using Microsoft Office and Google Drive
Meet service level agreements set forth
Perform other duties as assigned
Qualifications
Excellent English communication skills
Typing Speed: at least 40WPM
Ability to work under pressure
Ability to multitask, prioritize and manage time efficiently
Customer orientation and ability to adapt and respond to different types of personalities
Intelligent
No BPO experience required; fresh graduates are welcome to apply
MUST HAVE The Following Equipment
Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)
Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
Internet connection: Wired connection; minimum of 10 Mbps
Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord
So, why join us
Permanent work-from-home
Full Time and Long Term Employment
Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
Salary will be based on: Skills, Attitude, Performance, Attendance
Opportunity for regularization and promotion
US and Canadian clients
Shift: Graveyard Monday to Friday
Training: 5 to 8 days
Option to choose between Probationary and Freelance Set up
Probationary: Up to 15,000 + 10% night differential
Freelance: Up to 17,600 + 10% night differential
WE LOOK FORWARD TO MEETING YOU!
