Call Center Agent - Voice and Non-Voice Accounts

Call Center Representative

Cebu City (Onsite)

What We Offer:

• Up to 26k monthly salary

• HMO coverage

• Paid training from Day 1

• Night Differential Pay and Government-mandated benefits

Job Summary:

We are seeking dedicated and customer-oriented individuals to join our team as Call Center Representatives. In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns across multiple communication channels. This position is ideal for individuals who thrive in fast-paced environments and are passionate about delivering excellent customer service.

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat in a timely and professional manner

• Provide accurate information regarding services, processes, and company policies

• Resolve customer concerns efficiently while maintaining high customer satisfaction

• Document interactions, issues, and resolutions in the system

• Escalate complex or unresolved concerns to the appropriate teams

• Meet productivity, quality, and customer satisfaction metrics

Schedule & Training:

• Willing to work on shifting schedules, including nights, weekends, and holidays

• Participate in paid training covering systems, processes, and customer service best practices

Qualifications:

• With at least 3 to 6 months of Call Center experience

• At least a High School or Senior High School graduate

• Strong English communication skills, both written and verbal

• Customer-focused mindset with attention to detail and problem-solving skills

• Basic computer proficiency and multitasking ability

• Willing to work onsite in Cebu City