Discover your 100% YOU with MicroSourcing!
Position: Healthcare Call Center Representative
Location: Eastwood, Libis, Quezon City
Work Setup & Shift: Onsite, Night shift
Why join MicroSourcing
You'll Enjoy
Competitive Rewards
Receive above-market compensation, HMO coverage starting on Day 1 for you and your dependents, paid time off with cash conversion, group life insurance, and performance-based bonuses.
Collaborative Culture
Be part of a supportive and engaging workplace that values teamwork, inclusivity, and employee engagement through company-sponsored events and activities.
Work-Life Balance
Experience flexible work arrangements designed to support your personal and professional priorities.
Career Development
Unlock opportunities for continuous learning, professional growth, and long-term career advancement.
Inclusive Environment
Join a diverse team where different perspectives are valued and everyone is empowered to thrive.
Your Role
As a
Healthcare Call Center Representative, you will support patient care operations by managing inbound calls, patient intake, and triaging responsibilities while ensuring accuracy, efficiency, and professionalism.
You Will
- Handle patient inquiries, appointment scheduling, and healthcare-related concerns
- Perform standard triaging to identify appropriate next steps or levels of care
- Accurately complete patient intake and data entry tasks within internal systems
- Maintain wrap-up times of less than 60 seconds after each interaction
- Meet established productivity and accuracy standards
- Ensure patient confidentiality and compliance with HIPAA regulations
- Coordinate with providers, administrative teams, and internal departments for seamless patient support
- Deliver excellent customer service with professionalism and empathy
What You Need
Non-Negotiables
- At least 2 years of experience in a healthcare call center or similar healthcare support environment
- Knowledge of medical terminology, patient intake, and triaging procedures
- Strong computer navigation and data entry skills with high attention to detail
- Ability to multitask effectively in a fast-paced environment
- Excellent verbal and written communication skills
- Strong understanding of patient privacy and healthcare compliance standards
Preferred Skills
- Experience using healthcare CRM platforms or Electronic Health Record (EHR) systems
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore managed services provider in the Philippines.
Our Commitment to 100% YOU
At MicroSourcing, we believe our strength comes from the diversity, talent, and individuality of our people. We foster an inclusive workplace where everyone is respected, empowered, and given equal opportunities to succeed.
We celebrate different backgrounds, perspectives, and experiences—creating a culture where you can bring your authentic self to work every day.
Join us in celebrating YOU and your 100%!
For More Information, Visit
www.microsourcing.com
Terms and conditions apply.
