Call Center Agent -Retail Account | Dayshift/Nightshift

Fresher

Not Disclosed

Job Description

Handle inbound customer inquiries related to retail products and services.
Assist customers with online orders, deliveries, returns, exchanges, and refunds.
Provide accurate information about products, pricing, promotions, and store policies.
Process customer requests and account updates efficiently.
Resolve customer concerns while delivering outstanding customer service.
Document customer interactions accurately using company systems.
Escalate complex customer concerns to the appropriate department when necessary.
Meet quality assurance, productivity, and customer satisfaction targets.

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Last Updated: 27-10-2026 03:38:29 AM