Be part of a passionate team and create opportunities!
CALL CENTER AGENT (OUTBOUND)
Job Description
- Outbound Calls: Conduct calls for surveys, lead generation, event invitations, and/or sales.
- Inbound Calls: Manage customer inquiries and finalize leads or sales.
- Data Management: Update and maintain records in the CRM system.
- Email Support: Respond to customer emails in a timely and professional manner.
- Reporting: Generate reports using Microsoft Office and Google Drive.
- SLA Compliance: Adhere to established service level agreements.
- Other Duties: Perform additional tasks as assigned by management.
Qualifications
- Excellent English communication skills.
- Typing speed of at least 40 WPM.
- Able to perform effectively under pressure.
- Skilled in multitasking, prioritization, and efficient time management.
- Customer-focused with the ability to adapt and respond to various personality types.
- Quick thinker with strong intellect.
- No BPO experience required; fresh graduates are welcome to apply.
MUST HAVE The Following Equipment
- Hardware: Laptop/Desktop with Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8GB RAM.
- Operating System: Windows 10 or higher (MacOS equivalent also accepted).
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB headset with noise-canceling feature.
- Internet Connection: Wired connection with a minimum speed of 30 Mbps.
- Software: Microsoft Office, PDF Reader, AnyDesk, Google Drive, and Discord.
So, Why Join Us
- Permanent work-from-home.
- Full-time and Long-term Employment.
- Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives (except for freelance contracts).
- Salary will be based on: Skills, Attitude, Performance, and Attendance.
- Opportunity for regularization and promotion.
- US and Canadian clients.
- Shift: Graveyard Monday to Friday.
- Scholarship program duration: 5 to 8 days.
Option To Choose Between Probationary And Freelance Set Up
- Probationary: Up to 15,000 + 10% night differential.
- Freelance: Up to 17,600 + 10% night differential.
WE LOOK FORWARD TO MEETING YOU!
About ConnectUs Marketing Solutions Inc.
WHO WE ARE ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.
