Be part of a passionate team and create opportunities!
CALL CENTER AGENT (OUTBOUND)
Job Description
- Initiate outbound calls for surveys, lead generation, events, and sales.
- Handle inbound calls to resolve issues or close leads/sales.
- Execute data entry and update client data in the CRM software.
- Manage customer correspondence via email and other channels.
- Produce and create reports utilizing MS Office and Google Drive.
- Ensure compliance with all defined Service Level Agreements (SLAs).
- Undertake any additional assigned duties as necessary.
Qualifications
- Excellent English communication skills
- Typing speed of at least 40 WPM
- Able to perform effectively under pressure
- Skilled in multitasking, prioritization, and efficient time management
- Customer-focused with the ability to adapt and respond to various personality types
- Quick thinker with strong intellect
- No BPO experience required; fresh graduates are welcome to apply
MUST HAVE The Following Equipment
- Hardware: Laptop/Desktop with Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8GB RAM
- Operating System: Windows 10 or higher (MacOS equivalent also accepted)
- Headset: A4Tech (HU 7P or HU 50) or Jabra USB headset with noise-canceling feature
- Internet Connection: Wired connection with a minimum speed of 30 Mbps
- Software: Microsoft Office, PDF Reader, Anydesk, Google Drive, and Discord
So, why join us
- Permanent work-from-home
- Full Time and Long Term Employment
- Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
- Salary will be based on: Skills, Attitude, Performance, Attendance
- Opportunity for regularization and promotion
- US and Canadian clients
- Shift: Graveyard Monday to Friday
- Scholarship program duration: 5 to 8 days
Option to choose between Probationary and Freelance Set up
- Probationary: Up to 14,500
- Freelance: Up to 17,600
WE LOOK FORWARD TO MEETING YOU!
About ConnectUs Marketing Solutions Inc.
WHO WE ARE ConnectUs Marketing Solutions is a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties from email management to email marketing, bookkeeping to CRM software management, web development & design to online event management, social media marketing to community management. Basically, we can do anything under the sun that can be outsourced, and we know the possibilities of being part of growing companies like yours are endless. For a list of a few of our services, click here. CMS has been established in 2009 together with its sister company, Linkserve Solutions BPO Inc., another BPO that specializes in inbound and outbound voice calls. We are based in Philippines and current clientele includes mostly businesses in North America, and soon UK and Australia.
