About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Chat Support Agents to provide assistance via chat, email, and messaging platforms without phone interaction.
Responsibilities
- Respond to customer inquiries via chat or email
- Provide accurate information on products, services, or accounts
- Resolve issues efficiently
- Log all interactions in the system
- Escalate complex issues to supervisors
- Maintain service quality and client satisfaction metrics
Schedule & Training
Shifts include nights, weekends, and holidays
Paid training on non-voice tools and procedures
Requirements
- High School or Senior High School graduate (College preferred)
- Strong written English communication
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills and multitasking
- Willing to work onsite in Metro Manila
