WHY JOIN OUR TRANSEC TEAM
- HMO and incentives
- Represent one of the top leading brands in PH
- Non-toxic account with real work-life balance
ESSENTIAL JOB FUNCTIONS
- Assist customers via phone, email, and chat regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.
SKILLS & QUALIFICATIONS
- Open to fresh graduates with no experience.
- 6 months experience in customer service is a plus.
- Basic knowledge in using Microsoft Word and Excel.
- Understandable writing and speaking skills in both English and Filipino.
