Call Center Agent | Healthcare Account

Customer Service Representative – Healthcare Account

Onsite | ₱27,000/month | Full-time

ABOUT CALDWELL COMMUNICATIONS

Caldwell Communications is hiring Customer Service Representatives for our Healthcare Account. If you have customer service experience and strong communication skills, this is a great opportunity to build a career in the healthcare support industry while enjoying competitive pay and benefits.

ROLE SUMMARY

Provide assistance to healthcare members regarding benefits, coverage, claims, account information, and other healthcare-related inquiries. Ensure accurate information and excellent customer service in every interaction.

RESPONSIBILITIES

• Handle healthcare-related customer inquiries via phone, chat, or email

• Assist members with benefits, claims, and account concerns

• Provide accurate information and resolve customer issues efficiently

• Maintain complete and accurate records of customer interactions

• Meet quality and performance standards while delivering excellent service

QUALIFICATIONS

• College Graduate with or without work experience

• Completed at least 2 years in College with a minimum of 6 months customer service-related experience

• Above-average English communication skills

• Good interpersonal, analytical, and problem-solving skills

• Basic knowledge of MS Office applications

• Willing to work on weekends, holidays, and shifting schedules

COMPENSATION & BENEFITS

• 20% Night Differential

• HMO Coverage for Employee starting Day 1

• HMO Dependent Coverage upon certification

• Life and Accident Insurance

• Annual Salary Increase based on Performance

• 13th and 14th Month Pay

WORK SETUP

• Onsite Work Setup

• Full-time Position

• Shifting Schedule

APPLY NOW

Join our Healthcare Account team and grow your career in a stable and rewarding industry. Apply today and become part of a company that values professional development and employee well-being.