Call Center Agent

1-3 Years

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Early Applicant

Job Description

Handle inbound and outbound customer calls, addressing inquiries, complaints, or requests.
Provide accurate information about products, services, or policies.
Resolve customer issues efficiently and escalate complex cases to supervisors.
Document call details and customer interactions in the system.
Maintain a high level of professionalism and customer service.
Follow company scripts, guidelines, and protocols during calls.
Meet performance targets such as call handling time, customer satisfaction, and issue resolution.
Offer product recommendations or upsell services when appropriate.
At least a high school graduate.
With experience in customer service specifically bookings and/or appointments.
With experience in handling outbound and/or inbound calls.
Skilled in upselling.
Proficient in CRM software and appointment scheduling system.