Call Center Agent| Airline Ticketing

Maybe you're looking for better income, new skills, or your first opportunity in the BPO industry. It can be difficult to get started when many travel and customer service roles require previous experience.

At Caldwell Communications, you can start where you are and learn along the way. As a Travel Account Customer Service Representative, you'll assist customers with reservations, booking changes, and travel-related concerns while building valuable customer service skills.

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Continuous learning and upskilling
• Career growth opportunities
• Full-time onsite employment

• High School or Senior High School graduate
• No BPO or call center experience required
• No travel experience required
• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply
• Good English communication skills
• Customer service and problem-solving skills
• Basic computer and typing skills
• Good attention to detail
• Willing to learn travel systems and processes
• Willing to work onsite and shifting schedules

• Assist customers with flight and hotel reservations
• Handle booking changes, cancellations, and rebooking requests
• Provide travel and itinerary information
• Assist with baggage, schedules, and travel policies
• Process reservation updates and customer requests
• Address travel-related concerns and provide appropriate solutions
• Document customer interactions accurately
• Escalate complex concerns when needed
• Follow quality, productivity, and customer service standards

Selected applicants will receive paid training covering travel processes, reservation systems, and customer service procedures before handling customer interactions.

As you gain experience, you can develop skills that may lead to opportunities in Quality Assurance, Training, Workforce Management, Team Leadership, or Operations.

Location: Cebu City, Cebu

Work Setup: Onsite

Schedule: Shifting, including nights, weekends, and holidays when required

You don't need previous travel or BPO experience to get started. Bring your willingness to learn, communication skills, and attention to detail.

Apply now and start building your Travel Account career with Caldwell Communications.