Job Type: Fixed term / Independent contractor role
Contract length: 6 months / renewable
Roles & Responsibilities:
Technical & Functional Support for Calculation Systems (software) (Level 3 ITIL)
- Clients assistance and support on Calculation Systems
- Define solutions to resolve user problems and improve global efficiency.
- Use current ITIL process within the client's IT Department to manage support activities.
- Continuous improvement to maintain performance and high availability of calculation solutions.
Implementation / Deployment
- Performing pre-production setup and successful integration as well as Non Regression Testing prior to implementing in production.
- Providing client assistance and support for upgrade or new implementations calculation software.
- Deploying new customer environments with implementation of Calculation System as well as providing Calculation support for all customers worldwide.
- Conducting User Training for new Services / Evolution in Asia as requested by customers.
- Improve daily operations of support activities by developing appropriate tools or scripts.
Qualifications:
- Bachelor of Master's Degree in Computer Engineering, Information Systems, Computer Science or related field
- At least 5 years experience in IS support and maintenance, Business Analysis maintenance, System analysis or related fields.
- Ability to analyze and synthesize situations
- Ability to understand the business constraints
- Good communication skills, both written and verbal in English
- Maintains strong attention to detail in high-pressure situations
- Available for emergencies on-call support rotations with other team members
- Capacity of problem analysis, Capable of learning by himself/herself and self-motivated
- Good interpersonal skills, intercultural
- Intermediate Technical skill on IIS, XML, MS SQL DB,
- Amazon (Cloud Computing -AWS) (would be advantaged)
- Requires excellent computer skills and ability to use available technical tools
- Knowledge in network configuration would be a plus
- Communication effectively
- Learning on the fly
- Customer oriented and good teamwork
Job Type: Fixed term / Independent contractor role
Contract length: 6 months / renewable
