Cafe Supervisor

Key Responsibilities

• Oversee daily operations, resolve customer/service issues, and escalate complex concerns.
• Schedule, assign, supervise, train, coach, and evaluate staff performance.
• Monitor inventory, manage requisitions and supplies, ensure timely restocking, and minimize waste.
• Maintain food safety, sanitation, cleanliness, workplace safety, and proper storage standards.
• Deliver excellent customer service, address feedback and complaints, and support promotions and events.
• Ensure accurate POS transactions, payment processing, sales records, and proper handling of café supplies.
• Monitor budgets and expenses, manage controllable costs, and prepare/analyze sales and campaign reports.
• Analyze sales performance, forecast sales, and monitor market trends to support business decisions.
• Provide regular updates to project managers on store performance, campaigns, initiatives, and operational concerns.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• 2–4 years of café or F&B operations experience, preferably with supervisory experience
• Detail-oriented with strong organizational skills
• Basic barista/coffee and food preparation skills
• Knowledgeable in product offerings and upselling techniques

Work Location: BGC

Work Schedule: Monday to Friday, 7:30 AM to 4:30 PM