Cache Recovery Shift Lead - Operations, SPX Express, Sorting Center (Mandaue)

Return to Seller (RTS) Operations

• Manage end-to-end operations of the Return to Seller process, ensuring seamless coordination with internal stakeholders and vendors.
• Oversee the efficient handling of returned products, from initiation to resolution, adhering to established protocols and timelines.

Root Cause Analysis

• Conduct in-depth root cause analyses for returned items to identify systemic issues.
• Collaborate with cross-functional teams to implement corrective actions and process improvements.

Data Management

• Utilize data analytics tools to collect, analyze, and interpret data related to returned items.
• Develop and maintain comprehensive databases to track return trends and support decision-making processes.

Quality Assurance

• Implement and monitor quality assurance measures in RTS operations to ensure compliance with standards.
• Establish and enforce SOPs to enhance the accuracy and effectiveness of return processing.
• Oversee the resolution of claims associated with returned items, managing the process from claim initiation to final settlement.
• Collaborate with internal teams and vendors to reach fair and timely resolutions.

Operational Efficiency

• Identify opportunities for operational improvements within the RTS process and implement efficiency measures.
• Streamline workflows and procedures to minimize processing time and enhance overall operational effectiveness.

Solutions Operations

• Analyze operational challenges within the organization and propose solutions to enhance efficiency.
• Collaborate with cross-functional teams to implement operational improvements and monitor their effectiveness.

Documentation

• Maintain accurate and organized documentation of RTS operations, solutions implemented, and claims resolution.
• Prepare and distribute regular reports on operational performance and key metrics.

• Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
• With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields
• Must be keen to details and data management
• Highly knowledgeable in RTS and Claims process
• Knowledgeable in using process improvement tools
• Knowledgeable in MS Office and Google Applications
• With good interpersonal and communication skills
• Willing to be assigned in Mandaue, Cebu