CAAS Energy Land - Owner Relations Specialist

CAAS Energy Land - Owner Relations Specialist

Location: Manila, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday - Friday | 9:00 PM - 6:00 AM PHT

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries.

We are seeking a customer-focused, organized CAAS Energy Land - Owner Relations Specialist to facilitate communication between royalty/working interest owners, vendors, and internal oil & gas accounting departments. You will handle incoming calls, manage land and owner records, route complex inquiries, and maintain high owner satisfaction across North American energy accounts.

Your Impact

• Owner Call Handling & Inquiry Routing: Answer incoming calls regarding revenue, land, division orders, Joint Interest Billing (JIB), Accounts Receivable (A/R), and Accounts Payable (A/P); route inquiries to appropriate internal teams for prompt resolution.

• Owner Record Maintenance & Data Verification: Update and maintain owner information (addresses, TINs, email details) across client databases; verify undeliverable checks and coordinate with Division Order Analysts to suspend accounts or issue address change forms.

• Inquiry Logging & Mail Sorting: Review, sort, and distribute incoming mail for the land administration team while logging owner communications to maintain low case counts and fast resolution times.

• Cross-Functional Collaboration: Partner with Division Order, Land, and Accounting teams to resolve vendor setup and payment processing issues, participating in cross-training initiatives to continuously optimize owner experience.

What You Bring

• The Experience:2 to 3 years of recent office or customer service experience; prior experience in energy, oil & gas, land administration, or real estate is a strong plus.

• Conflict Management & Communication: Excellent written, verbal, and interpersonal English communication; proven ability to manage difficult or emotional caller situations with composure and professionalism.

• Software Competency: High proficiency in Microsoft Office (Excel, Word, Outlook), softphone systems (Teams, Zoom, etc.), and the ability to adapt quickly to specialized database software.

• Core Competencies: Ability to multi-task under strict deadlines, sharp attention to detail, proactive process improvement mindset, and strong organizational skills.

• Education: No degree or specific licensure required.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your Me time.

• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

• Collaborative Onsite Environment: Work alongside driven professionals in modern, state-of-the-art office facilities in Manila.

• US Energy Sector Career Pathway: Build specialized expertise in land administration, division orders, owner relations, and CAAS operations alongside leading international industry experts.