Business Unit Head

The Business Unit Head will be responsible for driving sales performance and ensuring the highest quality of services delivered to customers. This role involves overseeing operations, leading a team, and developing strategies to achieve sales targets while enhancing customer satisfaction. The ideal candidate will possess strong leadership skills, a customer-centric mindset, and a proven track record in sales management and service excellence.

Key Responsibilities:

1. Sales Management

• Develop and implement effective sales strategies to meet or exceed revenue targets.
• Monitor sales performance, forecast sales trends, and analyze market opportunities.
• Collaborate with the Business Development Manager, Customer Success Manager, and Sales team to ensure alignment with overall business objectives.

2. Customer Service Excellence

• Ensure the delivery of high-quality services and customer satisfaction through effective management of support teams.
• Address and resolve customer inquiries and service issues promptly and effectively.
• Anticipate customer issues after through of CSAT survey.
• Implement customer feedback mechanisms to continuously improve service delivery.

3. Leadership and Team Development

• Lead, mentor, and motivate a diverse team to achieve individual and team goals.
• Conduct performance evaluations and identify areas for professional development.
• Foster a positive, collaborative, and diverse, and cohesive work environment.

4. Operational Oversight

• Manage resources, including budget, personnel, and technologies, to optimize operations and profitability and financial performance.
• Ensure compliance in implementation of company policies, procedures, and industry regulations.
• Identify and implement process improvements to enhance efficiency and service quality.

5. Reporting and Analysis

• Prepare regular reports on sales performance, customer satisfaction, and operational performance.
• Analyze data trends and make informed decisions to drive improvement and growth.
• Present findings and recommendations to upper management.

Skills and Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field; MBA preferred.
• Proven experience in a management or leadership role, particularly in sales or service delivery.
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to lead and motivate teams effectively.
• Customer-centric mindset with a passion for service excellence.
• Proficient in CRM systems and ERP systems.

Additional Requirements:

• Ability to travel as needed.
• A commitment to continuous professional development and industry best practices.