Our client, a leading global organization in the Food Services and Facilities Management sector, is seeking an accomplished and transformational Business Unit Director – Food Services to lead its Food Services business in the Philippines.
This is a senior leadership position with end-to-end responsibility for P&L, profitable growth, operational excellence, transformation, client relationships and organizational leadership.
The successful candidate will be a proven leader who has already operated at significant scale and demonstrated the ability to transform and grow a complex business.
This is not simply an operational leadership role. We are looking for a leader who combines strategic thinking, commercial acumen, operational excellence and strong executive stakeholder management, with the maturity to operate effectively in a sophisticated global organization.
Key Responsibilities
Business & P&L Leadership
- Take overall accountability for the Food Services business, including P&L, revenue, profitability and business growth.
- Develop and execute the business strategy to deliver sustainable and profitable growth.
- Identify opportunities for market expansion, new business, service innovation and revenue growth.
- Establish clear performance objectives, KPIs and accountability across the organization.
- Balance commercial growth with operational performance, customer satisfaction and long-term business sustainability.
Operational Excellence & Transformation
- Lead a comprehensive operational excellence and continuous improvement agenda.
- Drive measurable improvements in margins, productivity, efficiency, processes, service quality and customer experience.
- Identify opportunities to redesign operating models and improve business processes.
- Lead significant transformation and change-management initiatives.
- Make difficult operational and commercial decisions when required and take full accountability for the outcomes.
- Ensure transformation initiatives translate into measurable and sustainable business impact.
Client & Commercial Leadership
- Build trusted relationships with senior and C-suite clients.
- Act as a senior escalation point for complex and challenging client situations.
- Lead high-level commercial discussions and negotiations with strategic clients.
- Strengthen client retention, satisfaction and long-term account development.
- Develop a deep understanding of customer needs and translate these into differentiated service solutions.
Global & Matrix Leadership
- Operate effectively within a global, multicultural and matrix organization.
- Work closely with regional and global stakeholders and functional teams.
- Navigate complex governance structures and ensure alignment with global frameworks, standards and best practices.
- Adapt global strategies and frameworks effectively to the Philippine market.
- Influence stakeholders across different cultures, geographies and leadership styles.
People & Organizational Leadership
- Lead, develop and inspire a high-performing leadership team and wider organization.
- Build a culture of accountability, performance, collaboration and continuous improvement.
- Develop future leaders and strengthen organizational capability.
- Lead the organization effectively through periods of significant change and transformation.
- Establish clear leadership standards and performance expectations.
Market & Industry Leadership
- Maintain a strong understanding of the Philippine Food Services, Food & Beverage and Hospitality landscape.
- Monitor economic, labor, inflationary, regulatory and industry developments and assess their impact on the business.
- Identify emerging market trends, competitive dynamics and opportunities for profitable growth.
- Build and maintain strong relationships with customers, industry partners and relevant stakeholders.
- Represent the organization with a strong and credible leadership presence in the market.
Candidate Profile
We are looking for a proven senior business leader, rather than an aspirational next-level operator.
The ideal candidate will bring:
- Significant senior leadership experience within Food Services, Contract Catering, Hospitality, F&B, QSR, Facilities Management or another complex service-based environment.
- Previous experience as a Business Unit Director, General Manager, Country Manager, COO, VP Operations or equivalent senior leadership role.
- Proven ownership of a significant P&L, with clear evidence of improving profitability and driving business growth.
- A strong track record of operational excellence and transformation, with measurable results across margins, productivity, processes, customer experience and growth.
- Demonstrated experience leading business transformation and change-management initiatives.
- Experience managing complex, multi-site and/or large-scale operations.
- A strong pedigree from a global, multinational or large-scale organization, ideally with experience in a matrix environment.
- Proven ability to work with regional and global stakeholders and operate within structured governance frameworks.
- Strong experience engaging with C-suite clients and managing complex, high-stakes commercial relationships.
- Strong commercial and strategic thinking, with the ability to connect economic, regulatory and industry trends to business strategy.
- A strong understanding of the Philippine business environment and the dynamics affecting the Food Services/F&B sector.
- An established professional network and credible leadership reputation within the relevant market.
- Excellent executive presence, communication, influencing and stakeholder-management skills.
- Strong judgment, resilience and maturity when managing ambiguity, pressure and difficult business situations.
Leadership Profile
We are looking for a leader who is:
Transformational – challenges the status quo and delivers meaningful change.
Commercially minded – understands how operational performance translates into profitability and sustainable growth.
Strategic – understands the broader economic, regulatory and industry environment and translates it into business strategy.
Operationally rigorous – has a demonstrable track record of improving productivity, processes, margins and customer experience.
Globally minded – comfortable operating across cultures, geographies and matrix structures.
Client focused – confident engaging with senior executives and navigating difficult client situations.
Decisive – willing and able to make difficult decisions and take accountability for results.
People oriented – builds strong leadership teams and develops organizational capability.
Market credible – brings a strong external network and respected leadership presence.
The Opportunity
This is an opportunity for an established senior leader to take significant responsibility for the growth, transformation and performance of a major Food Services business in the Philippines, within a highly structured and globally connected organization.
The role will suit an executive who has already demonstrated the ability to lead at scale, transform operations, manage a substantial P&L and influence senior stakeholders.
Location: Philippines
Employment Type: Full-time
Function: Executive Leadership / Business Operations
Industry: Food Services / Hospitality / Facilities Management
