General Description
The Project Manager is responsible for managing and delivering digital transformation initiatives within a broader strategic program. This role focuses on executing projects across multiple streams, including digital solution deployments, vendor integrations, and technology implementations. The position requires close collaboration with cross-functional teams to ensure seamless delivery and alignment with business and technical objectives.
Main Responsibilities:
Project Planning and Execution
- Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives
- Manage end-to-end implementation of technology solutions and digital platforms
- Coordinate cross-functional resources to ensure successful and efficient project delivery
- Track and manage project budgets within allocated parameters
- Implementation Management
- Lead the deployment of digital solutions across assigned accounts
- Coordinate technical integrations with IT teams and vendors
- Manage project timelines and ensure on-time delivery of implementations
- Monitor and report on implementation progress and metrics
Stakeholder Coordination
- Facilitate regular project status meetings with stakeholders
- Coordinate with client teams for customization needs and requirements
- Work closely with IT, Product, and Operations teams
- Support the preparation of status updates for RVPs and leadership
Risk and Issue Management
- Identify and track project risks and issues
- Develop and implement mitigation strategies
- Manage project health metrics and status reporting
- Coordinate resolution of technical and operational challengesPerformance Tracking and Reporting
- Track and report on project KPIs and success metrics
- Monitor user adoption rates and implementation effectiveness
- Document project progress, challenges, and successes
- Prepare regular status reports and updates
Specific Qualifications
- Strong stakeholder management and communication skills
- Proven track record of successful project delivery
- Experience with Agile methodologies
- Strong analytical and problem-solving abilities
- PMP certification preferred
Education/Experience and Knowledge
- Min of 3 years of project management experience, operations manager, technical business analyst, support department team lead, or above
- 2025 PPR Achieving or above
- Experience with digital transformation or technology implementation projects
