Job Description
OVERALL PURPOSE:
Accenture's Business Transformation team is the driver of Digital & Process transformation with a focus on technology and domain led innovative solutions to drive significant business outcomes for our clients
The focus is to power the Intelligent Operations journey by combining data and technology
RESPONSIBILITIES:
Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
Assist organization in the creation, monitoring, measurement and analysis of standardized processes
Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
Provide support to develop support assets, e.g., tracking tools for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
Communicate to key management stakeholders on salient quality issues and business opportunities
Job Qualifications:
8 to 12 years of experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement
Experience in Banking and/or Financial Crime operations/Financial Services
Background in process automation and digital transformation initiatives
Individual contributor; good to have supervisory experience as the FS tower is expected to grow/expand
Lean Six Sigma Greenbelt Certified; Alternately PMP Certified
