With at least 3 years of training or learning and development experience including training design and facilitation;
Must have exposure to onboarding and training for the operations team;
Strong communication and writing skills, and willingness to share knowledge, and conversational level English proficiency are required;
Able to work onsite and align training schedules with business operation hours;
Financial services or fintech industry experience is an advantage; BPO, Sales, Customer Service background may be considered.
Major Responsibilities:
Deliver training programs for assigned operational units, including new hire onboarding, ongoing skills enhancement, and other trainings as agreed.
Conduct knowledge transfer sessions to identified employees related to operations, products, systems, marketing activities, policies, and related system operations
Support the development and/or develop learning courses in taking into consideration market research for best practices, and current frontline work practices.
Actively identify performance challenges and skill gaps, and recommend and implement effective solutions to improve performance.
Complete training-related tasks assigned by the company or senior management, including business and customer research, translation, and other ad hoc projects.
