We're Hiring: Business Systems / NetSuite Support!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Business Systems / NetSuite Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Business Systems / NetSuite Support
Work Arrangement: Work From Office
Location: Philippines - SM Clark
Schedule: Morning shift
Job description:
Key Accountabilities/Responsibilities
Strategic
- Identify recurring system and process issues and recommend practical improvements
- Support continuous improvement initiatives across core business systems
- Assist in improving workflows and reducing manual processes
- Contribute to system optimisation, usability improvements, and efficiency gains
- Maintain and improve documentation including procedures, user guides, and knowledge articles
- Highlight risks, recurring faults, and improvement opportunities to the IT team
- Support testing and rollout of system enhancements and changes
- Ensure support activities align with governance, controls, and change management processes
Operational
- Provide first and second level support across core business systems including Oracle NetSuite and associated applications
- Troubleshoot system issues, user errors, workflow problems, and data anomalies
- Manage incidents, service requests, and escalations through to resolution
- Liaise with external vendors and support partners where required
- Maintain users, roles, permissions, and access controls
- Support configuration changes including forms, fields, saved searches, dashboards, and reporting
- Develop, maintain, and distribute operational reports and dashboards (including writing, sharing, amending, and training users on reporting processes)
- Assist with master data integrity including customers, suppliers, items, and pricing
- Monitor integrations, scheduled jobs, and system alerts
- Provide responsive support to business functions including operations, finance, customer service, warehouse, and sales
- Deliver clear communication on incidents, priorities, and resolutions
- Support onboarding and training of new users
- Maintain issue logs and support metrics
Non-negotiable skills and requirements:
- 3+ years in Business Systems Support / Applications Support / ERP Support role.
- strong, hands-on experience in NetSuite and broader ERP support, including system administration, user support, configuration, and working closely with business stakeholders.
- Strong troubleshooting and problem-solving capability.
- Experience managing users, permissions, reporting, and master data.
- Strong communication skills with non-technical stakeholders.
- Ability to priorities competing tasks in a fast-paced environment.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
