We are seeking a highly analytical and technically skilled Business Systems Analyst with a strong background in HubSpot and CRM administration. This role is ideal for someone who has evolved from a hands-on CRM/HubSpot Administrator into a systems-focused professional who understands business processes, integrations, and data flow across multiple platforms.
You will act as a bridge between business stakeholders and technical systems, ensuring that CRM solutions align with organizational needs while maintaining data integrity and scalability. The ideal candidate thinks beyond day-to-day ticket resolution and proactively designs solutions with long-term impact in mind.
Key Responsibilities
- Manage and optimize HubSpot CRM, including administration, configuration, and ongoing enhancements
- Balance day-to-day operational tasks such as ticket resolution, user support, and system maintenance with strategic initiatives
- Collaborate with business teams to gather requirements, understand workflows, and translate needs into scalable system solutions
- Design, implement, and maintain integrations between HubSpot and other systems (e.g., finance, reporting, legal tools)
- Lead or support CRM data migrations, including:
- Migrating from other CRMs to HubSpot
- Merging multiple HubSpot instances
- Importing and cleansing large datasets (contacts, deals, companies)
- Ensure data accuracy, governance, and consistency across systems
- Analyze how data flows across platforms and identify downstream impacts of system changes
- Support AI-driven automation and workflow optimization within HubSpot
- Work in multi-instance environments and manage system standardization across business units
- Participate in cross-functional design discussions and contribute to system architecture decisions
- Document processes, system configurations, and integration logic
Required Experience & Skillset
- 4–8+ years of experience in CRM Administration, Business Systems Analysis, or Enterprise Applications
- Strong hands-on experience with HubSpot (required)
- Proven experience with:
- Data migration and CRM implementation projects
- Workflow automation and system configuration
- Managing large datasets and imports
- Solid understanding of APIs, integrations, and data mapping
- Experience working with multiple systems connected to CRM platforms
- Ability to translate business requirements into technical solutions
- Strong analytical thinking and problem-solving skills
- Experience working in cross-functional environments
Preferred Qualifications
- Experience managing multiple HubSpot instances within a single organization
- Familiarity with CRM ecosystems involving finance, legal, and reporting systems
- Exposure to AI tools and automation within CRM workflows
- Experience in M&A environments or system consolidation projects
- Knowledge of data governance and best practices in CRM architecture
- Key Competencies
- Systems thinking and ability to anticipate downstream impacts
- Strong communication and stakeholder management skills
- Detail-oriented with a focus on data accuracy
- Ability to balance operational support with strategic initiatives
- Proactive mindset with ownership of systems and processes
We offer market competitive salary in USD.
