Business System Analyst

Duties and Responsibilities:

• Work closely with managers to ideate software solutions.

• Apply development principles and best practices for scalability and efficiency.

• Knowledgeable and have technical experience with frameworks, especially integrating front-end development and back-end server-side development.

• Able to work independently and craft own timeline.

• Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents.

• Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution.

• Track contact centre tickets to identify technical issues and either resolve those issues or escalate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team)

• Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan)

• Support key audit & major compliance tasks when required.

• Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process

• Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with minimal human intervention

• May require to support special projects implementation including SI and also CR

• Support in the transition to a new ERP system, including implementation, training, etc.

• Undertake task/project assigned to achieve Organisational objectives

Technical Competencies:

• Experience in support for ERP INFOR Syteline, SAP B1, HANA is an added advantage

• Detailed understanding of SAP B1 and its architecture

• Hands-on development experience in developing applications using SAP B1 SDK, VB.NET/C#, Web Services, ASP.Net and Crystal Reports

• Excellent MS SQL knowledge

• Familiar with JavaScript, HTML and CSS

• Good technology and broad IT skills

Task-related Competencies:

• Good analytical and problem-solving skills who can analyse issues holistically and propose a solution

• Ensure assigned tasks are completed end-to-end