Business Support Specialist (HR Shared Services Experience)

The Role

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to

service level standards and metrics

• Administer ServiceCentral resolutions based on assigned access and other HR

systems-related support

• Assists with maintaining accurate employee records including associate personal files

• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

• Follow the defined processes in GHRS. Cooperate on focused process efficiency,

monitoring of workload and the implementation of the improvement projects

• Identify the potential for better team efficiencies and agree with the leader on their

implementation

• Fully responsible for keeping employee data accuracy and privacy

• Facilitate monitoring of team's tasks and accurate entry of completion in trackers

• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different

areas

• Enrich the processes and the value added services for the internal customer

• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in

the process mapping and the process designing.

The Requirements:

• Bachelor's Degree

• HR Shared Services experience preferred.

• Strong written and verbal communication skills.

• Ability to plan and prioritize workload.

• Ability to use own initiative but work under instruction as required.

• Ability to work as part of a team and alone with a can do attitude.

• Maintain good working relationships with colleagues across HR.

• Ability to provide a high standards of customer care.

• Methodical and organized

• Quick Learner and self-motivated.

• Flexible and adaptable to changes.

• Working knowledge of Excel and Word will be preferred.

• Willing to be assigned on rotating shift and in North America hours.