Business Support Manager

Job Description :

Build a strong foundation in business management while helping teams run smarter, faster, and more effectively. You will partner with stakeholders to improve processes, strengthen reporting, and support initiatives that matter. If you enjoy solving problems, organizing priorities, and turning data into clear insights, this role offers meaningful exposure and growth. Join us to help shape how work gets done.

Job summary

As a Business manager in the Business management team, you will support day-to-day operations and key initiatives by improving processes, strengthening reporting, and helping manage business risks. You will work closely with stakeholders to deliver clear analysis, high-quality materials, and structured project support. You will also contribute to workspace planning and transformation efforts that improve the overall employee experience and operational effectiveness.

Job responsibilities

• Support workspace planning by providing guidance on seating allocations for business-as-usual operations, peak utilization periods, and business continuity needs
• Create, review, and publish standardized site reports and updates (e.g., utilization summaries, occupancy reporting, and executive-ready one-pagers)
• Monitor workspace utilization trends and drive progress toward utilization goals in partnership with stakeholders
• Coordinate with real estate, facilities, and technology partners to support site changes, densification, and transfer initiatives
• Support the development and execution of business transformation activities aligned to team priorities
• Drive and promote the adoption of digital solutions that improve operational workflows and stakeholder experience
• Partner with team members and global stakeholders to simplify, improve, and add value to existing business processes
• Prepare business analysis, presentations, and project materials with a high level of responsiveness and accuracy
• Identify, escalate, and help mitigate risks associated with initiatives and deliverables
• Gather, validate, interpret, and analyze data to resolve reporting gaps and provide insights, trend analysis, and recommendations

Required qualifications, capabilities and skills

• Bachelor's degree or equivalent (completion of a 4-year course)
• Proficiency in Microsoft Excel (including pivot tables) and Microsoft PowerPoint
• Experience creating clear, executive-ready presentation materials and/or business reports
• Ability to collect, validate, and interpret data to support reporting and decision-making
• Strong written and verbal communication skills
• Strong organization and project coordination skills, including the ability to manage multiple priorities
• Demonstrated ability to work effectively with multiple stakeholder groups
• High attention to detail, including consistency, formatting, and quality checks for deliverables
• Ability to work with a high degree of independence and follow through on commitments

Preferred qualifications, capabilities and skills

• Experience in business management, business operations, or an equivalent support function
• Experience supporting workspace planning, utilization reporting, or site initiatives
• Experience with data visualization tools (e.g., Tableau)
• Experience with analytics and automation tools (e.g., Alteryx, UiPath, Python)
• Experience creating reporting frameworks, scorecards, or dashboards for stakeholders
• Experience supporting process improvement or business transformation initiatives
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.